Council Policies

Refund Policy

A written request with a brief explanation for the cancellation must be sent to the Verdugo Hills Council Service Center (

For refunds of event fees, the request should be received by the Service Center at least 72 hours prior to the event starting time. Refunds by check or credit card will have a 10% administrative fee withheld (minimum $5). You may transfer the registration to another person for the same event with no fee. You may also choose to receive your refund as credit towards other events with no fee. Requests within 72 hours of the start of the event will be evaluated on a case-by-case basis.

Facility deposits are non-refundable, other facility fees can be refunded. You may request your refund as credit towards other reservations, in which case your deposit will be applied as well.

Donations are non-refundable.

This policy is effective June 1, 2021 and supersedes any prior refund policy of the Verdugo Hills Council, BSA.

Privacy Policy

We keep your personal information private and secure. All information sent to us is encrypted and will not be shared with anyone. All communication is encrypted using a signed certificate.

Equal Opportunity Employment Policy

The BSA is committed to equal employment opportunity and compliance with all applicable federal, state, and local laws that prohibit discrimination on the basis of race, color, national origin, religion, age, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender, sexual orientation, gender identity, marital or familial status, genetic information, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws. This policy or equal employment opportunity applies to all aspects of the employment relationship, including without limitation advertising, recruiting, hiring, training, evaluation, promotion, transfer, work assignments, compensation, benefits, disciplinary action, termination, or any other term, condition, or privilege of employment.